Trusted by 8,000+ providers

One set of
scheduling rules.

Every channel.

NextPatient is patient engagement software built for busy specialty practices. Booking, waitlist, reminders, payments, and voice AI customized to your practice's unique workflows.

Integrated with AdvancedMD, athenahealth, DrChrono, ModMed, Nextech, NextGen, and Veradigm.

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Too many vendors to juggle

Booking in one tool. Reminders in another. Messaging in a third.

And now an AI vendor.

Every one of them connects to your practice management system separately. Every one of them keeps its own copy of your scheduling rules. When a provider leaves or a location changes its hours, you update them one at a time — and the one you forget is the one that books a patient wrong.

That's four vendors doing one job. NextPatient does all four.

AI, Built in

NextPatient's voice and chat AI reads the rules you already set

A standalone voice agent connects to your EHR and rebuilds a version of your scheduling rules on its own side. That's a second system to configure, and a second one to keep in sync. Our built-in AI is just that — built in.

Voice AI is rolling out to practices in sequence,
starting now.

Request early access

01

It runs on your rules

Right now those rules live in two places: templated in your practice management system, and memorized by whoever has worked your front desk longest. NextPatient already reads them for online booking. The voice agent uses the same ones — same endpoints, same mapping, just a different way in.

02

It already knows your patients

It recognizes the phone number of the patient calling, knows what they're due for, and when they were last in. It's answering with the history, the appointments, and the preferences your practice already gave us.

03

It can take the money

A deposit at booking, a card on file, a no-show fee. The agent can handle payment because NextPatient already runs your payments. A voice vendor that only answers the phone has nothing to charge against.

04

It knows when to stop

Patients talk. The worst thing automation can do is make someone feel handled. Resolve the request or get them a person — but never strand them in between.

05

Your rules don't get suspended because it's a robot

The 24-hour reschedule window still holds. No-show fees still apply. If new patients and referrals can't reschedule themselves online, they can't by voice either. Everything you've configured stays configured.

The rest of the platform

Most practices start with one thing

Almost nobody arrives shopping for a patient engagement platform. You’re here because your scheduling is broken or because the phone won't stop. The waitlist, the reviews, the check-in — those come later, when they're needed. You don't have to buy all of it to start.

Online Scheduling Voice AI Waitlist Broadcast Messaging Reminders Digital Check-in Recalls Payments & Text-to-pay Post-visit Reviews No-show Rescheduling Appointment Management Reserve with Google Two-way Texting HIPAA Compliant Texting Referral Management Chat AI

One platform. One configuration.
One team behind it.

Proof

Numbers from real practices

32,600

Appts booked or rebooked online in 1 year at Thomas Dermatology, saving 3,800 hrs of staff time.

57%

Of online bookings at FQHC Adams County Regional Med Ctr are same- or next-day visits.

3,600

Earlier appointment offers sent to waitlisted patients in 1 year at Eye Care Center of Napa Valley — zero phone calls.

1.2%

No-show rate for appointments booked online at Nirschl Orthopaedic Center.

Built for your specialty

Built for the way your specialty schedules

A Mohs surgery and a cosmetic consult aren't the same appointment. Neither are a retina follow-up and a routine refraction. NextPatient is configured to your visit types, your providers, and your locations — which is why practices with the most complicated schedules are the ones NextPatient helps most.

Dermatology Ophthalmology Plastic Surgery Orthopedics Urology Gastroenterology Women's Health/OBGYN Otolaryngology (ENT) Allergy Pediatrics Mental Health Podiatry Pain Management Urgent Care

Works with your EHR

Your EHR stays your system of record

NextPatient reads and writes to your practice management system in real time — availability, appointments, patient records. Your schedule stays in one place, and it's right the moment it changes.

This is also why NextPatient AI works the way it does. It's reading the same schedule your front desk is looking at.

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Also integrates with

AdvancedMD, DrChrono, NextGen, Veradigm, CareCloud

FAQ

Common questions about NextPatient

What is NextPatient?

NextPatient is a patient engagement platform for independent medical practices. It provides online self-scheduling, an automated waitlist, appointment reminders, two-way texting, digital check-in, payments and recalls — all integrated with the practice's existing EHR. Voice and chat AI are being built into the same platform.

Who is NextPatient for?

NextPatient is built for multi-location specialty practices — dermatology, ophthalmology, plastic surgery, orthopedics, urology, gastroenterology, OBGYN, otolaryngology, allergy, podiatry, pain management, and urgent care. Most practices using it have between 7 and 25 providers, though it runs at groups from a single office up to more than 300 providers.

Which EHRs does NextPatient integrate with?

NextPatient has bi-directional integrations with AdvancedMD, athenahealth, DrChrono, ModMed, Nextech, NextGen, and Veradigm. The integration reads your appointment templates and live availability and writes booked appointments straight back into your system, so your staff keeps working in the EHR they already use rather than learning a second one.

How much does NextPatient cost?

NextPatient is priced per provider, per month, as a flat monthly subscription — the price doesn't change with how many appointments get booked. For some specialties, including urgent care, pricing can be per location instead.

How long does implementation take?

Implementation takes three to four weeks from signing to go-live, and smaller practices are often live in 10 business days. Your team's part is two or three meetings: your dedicated account manager gathers your scheduling requirements, builds the configuration, and confirms it with you before anything goes live.

Does NextPatient have voice AI?

Yes, NextPatient has voice AI and chat AI is coming soon. Voice AI runs on the same scheduling rules that already govern your online booking, so there's no second configuration to maintain — which is the main difference between NextPatient and a standalone voice AI vendor, whose agent has to rebuild your rules inside its own system.

How does NextPatient approach customer support?

Every NextPatient practice gets a dedicated, regionally based Customer Success Manager who knows your practice, your EHR setup, and your team. There's no ticketing queue and no offshore call center: our entire team is based in the U.S., and when you need help, you go straight to a person who already understands your account. That means faster answers, training tailored to how your practice actually runs, and a partner who stays with you long after go-live.

One set of
scheduling rules.

Every channel.