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Plastic Surgery

Case study:
Parcels Plastic Surgery

See how Parcells Plastic Surgery built a consumer-quality scheduling solution to serve a modern clientele.

 

Results

59%

appointments booked online after-hours

1

full-time salary saved by not hiring an additional receptionist

Everything I do is modern. I really wanted patients to have the dopamine effect of knowing they’d booked something.

Parcels Plastic Surgery_Alexis Parcells_V2
Alexis Parcells, MD

Parcells Plastic Surgery

Meet the practice

As a highly regarded solo practitioner, Dr. Parcells sees 5-6 cases each week, approximately 300 cases annually, offering the most advanced surgical and cosmetic medical spa treatments.

location 2 locations
providers 11 providers

 

Challenges

close grey lite Witnessing the power of the virtual visit, Dr. Parcells knew patients were becoming more comfortable with technology
close grey lite To avoid the uncertainty patients feel waiting on a callback, Dr. Parcells wanted to stay away from online appointment requests, especially for patients booking after hours
close grey lite Dr. Parcells considered an additional receptionist, a call center, and live texting app to help manage scheduling needs

 

Solutions

check_hubspot_v2 24/7 self-scheduling for patients that could have been missed leads
check_hubspot_v2 Patient chart automatically created in EHR for staff when patients book online
check_hubspot_v2 NextPatient’s two-way integration works seamlessly with existing technology solutions and continues to evolve with practice needs
 
 
 

Ready to see how your practice can grow with NextPatient?