Not a new vendor or a second system — a new layer on NextPatient, working from your scheduling rules and patient history from the start. Early access opens this fall.

Answers the phone. Confirms, reschedules, cancels and books appointments in natural conversation against your live availability. Billing questions, prescription refills, and clinical requests get escalated to your team.

Takes care of routine tasks that land in your practice's chat. It can schedule, reschedule, confirm, and cancel appointments, provide directions, address FAQs, and escalate complex issues to your staff — all from the same number your practice uses for everything else.
To a standalone voice agent, an incoming call is a stranger's number. In NextPatient, that same number is already attached to a patient — their upcoming visit, their usual provider and location. The call starts at "how can I help," not "who is this."
The agent runs on the same rules that govern your scheduling and EHR configuration today — appointment types, durations, provider logic, per-location settings. Nothing to configure twice, nothing to drift out of sync.
Reminders, waitlist offers, review requests, and now voice and chat — all through the number your patients already recognize. No second number, no second inbox, no second vendor.