Challenges |
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14 locations across multiple states |
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Rescheduling requires staff intervention |
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Complex OB/GYN scheduling (new patients, returns, procedures, urgent) |
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Staff stretched thin across growing network |
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Patients want 24/7 booking |
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No-shows hurt revenue |
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Patients frustrated with multi-step online booking |
Sunrise Community Health deserves a patient scheduling experience as exceptional as its care
Built exclusively for athenahealth practices like yours—give your patients a scheduling experience that matches the quality of care you're known for.
Why practices like Sunrise Community Health are unlocking the full potential of athenahealth
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Limited appointment reminders holding you back Basic reminder systems cap you at 5-7 days before appointments with character limits that cut off important instructions. Your 200 providers need flexible, customizable reminders that actually prepare patients for their visits. |
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Generic waitlist management draining staff time Manual waitlist calls across 14 locations add up fast. Automated waitlist outreach fills cancelled slots without staff intervention—and removes patients automatically after their appointment. |
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One-size-fits-all booking creates friction When patients can book any visit type into any open slot without restriction, your front desk cleans up the mess. Purpose-built scheduling gives you control over exactly which appointments are available online—by provider, location, or appointment type. |
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Generic recall messages Standard recall systems send the same generic "call to schedule" message to everyone. Imagine instead: automated outreach that checks provider availability and sends patients a direct link to book—only when slots are actually open. |
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No broadcast messaging Provider calls out sick? Inclement weather closing a location? Without broadcast messaging, staff are stuck making individual calls. One-click patient notifications with self-service rescheduling links save hours of phone time. |
Purpose-built for athenahealth.
Designed for growing networks.
Top-rated solution
on athenahealth
Marketplace
6,000+ providers
trust NextPatient
30% average
reduction in
phone volume
88% of customers see
results immediately
(KLAS Research)
15-day typical
implementation
Fully certified by
athenahealth
NextPatient preserves all of your practice's existing athenahealth workflows, templates, and rules—while adding a modern, branded patient experience.
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Cross-location availability search lets patients find the nearest open slot |
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Full self-service rescheduling 24/7—a closed-loop system |
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Specialty-specific workflows with smart patient routing |
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30% reduction in scheduling calls, automated waitlist fills cancellations |
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Book appointments anytime from any device—no phone calls required |
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Interactive, visit-specific reminders reduce no-shows |
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Frictionless booking: no login required, fully branded to Sunrise Community Health |
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Solution
NextPatient goes beyond basic
scheduling and automates Sunrise Community Health's:
See how similar practices
transformed their patient experience
Featured Case Study
Complete Health Partners
|
95% of appointments booked online |
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1% no-show rate (down from industry average of 5-7%) |
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33+ staff hours saved weekly |
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4.9-star Google rating from 3,700+ reviews |
When it comes to choosing a solution, it's all about the results.
I've never seen anyone do it quite as well as NextPatient.
Nathan Clark
Complete Health Partners
Stop settling for scheduling limitations
Factor |
Standard EHR scheduling |
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| Core competency | Bundled with clinical workflows | Scheduling-first platform built to maximize patient access |
| Booking experience | Portal-based, requires patient login | Frictionless, no login, stays on your website |
| Reserve with Google integration | No | Yes - patients book directly from Google Search |
| Reminder customization | Limited to standard templates | Fully customizable by appointment type, provider, and timing |
| Automated waitlist | Manual staff follow-up | Automated backfill - canceled slots filled 24/7 |
| Self-service rescheduling | Limited options | Full patient self-service anytime |
Scale confidently from 14 locations to 25 and beyond
Multi-practice
brand management
Location-specific
configuration
Role-based
access control
Custom reporting
and analytics
Cross-location
availability search
Respect external
scheduling rules
Create patient
cases at booking
Let's talk about what's possible for
Sunrise Community Health
Set up a 30-min consultation with Matt Williamson— who can talk with you about how NextPatient integates with your athenahealth setup across all 38 locations.
