Challenges |
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Serving rural communities across 15 locations requires more than a basic EHR scheduling add-on |
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Rescheduling requires staff intervention—when patients drive 30+ minutes, missed appointments hurt everyone |
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Staff stretched thin across 55 providers can't afford time on calls that could be automated |
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Rural patients need 24/7 booking access—not just during office hours |
Smart scheduling built for Southern West Virginia Health System
Serving rural communities requires a scheduling platform that understands access challenges—not a basic EHR add-on
Why practices like
Southern West Virginia Health System
are moving beyond legacy scheduling solutions
See how Community Care of West Virginia—another rural WV health system on athenahealth—achieved a 3.9% no-show rate with NextPatient.
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15 locations, limited online booking options Athena's native scheduler gets the job done, but it wasn't built for patient acquisition. Limited booking pathways mean fewer conversions and more calls to your already-stretched front desk staff. |
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Rural patients need flexible access When patients drive 30+ minutes to see you, a missed appointment hurts everyone. Without automated rescheduling, cancellations become no-shows instead of rebookings. |
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No-shows leave critical slots unfilled In rural healthcare, every appointment matters. Without an automated waitlist, cancelled appointments sit empty when other patients are waiting weeks to be seen. |
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Missing out on Google searches Patients searching "doctor near me" in Southern West Virginia can't book directly from Google. Without Reserve with Google, you're invisible at the moment patients are ready to schedule. |
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Staff stretched thin across locations With 55 providers across 15 locations, your team can't afford to spend time on calls that could be automated. Every manual reschedule takes time away from patient care. |
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Generic booking doesn't reflect your commitment to the community You've built trust serving Southern West Virginia for years. Your scheduling experience should reflect that dedication—not a generic athena interface. |
Purpose-built for athenahealth.
Designed for growing networks.
Top-rated solution
on athenahealth
Marketplace
6,000+ providers
trust NextPatient
30% average
reduction in
phone volume
88% of customers see
results immediately
(KLAS Research)
15-day typical
implementation
Fully certified by
athenahealth
NextPatient preserves all of your practice's existing athenahealth workflows, templates, and rules—while adding a modern, branded patient experience.
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Cross-location availability helps patients find the nearest open slot across all 15 locations |
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Full self-service rescheduling 24/7—turns cancellations into rebookings, not no-shows |
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30% reduction in scheduling calls frees staff to focus on patient care |
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Book appointments anytime from any device—critical for rural patients with limited phone access during work hours |
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Automated waitlist fills cancellations in minutes—not hours of phone tag |
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Frictionless booking: no login required, fully branded to Southern West Virginia Health System |
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Solution
NextPatient goes beyond basic
scheduling and automates
Southern West Virginia Health System's:
See how similar practices
transformed their patient experience
Featured Case Study
Complete Health Partners
|
95% of appointments booked online |
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1% no-show rate (down from industry average of 5-7%) |
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33+ staff hours saved weekly |
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4.9-star Google rating from 3,700+ reviews |
When it comes to choosing a solution, it's all about the results.
I've never seen anyone do it quite as well as NextPatient.
Nathan Clark
Complete Health Partners
Stop settling for scheduling limitations
Factor |
athena consumer scheduling |
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| Core competency | EHR with basic scheduling add-on | Purpose-built online scheduling platform |
| Booking experience | Functional but limited patient-facing options | Modern, mobile-friendly booking across all 15 locations |
| Reserve with Google integration | Not available | Native integration captures patients searching "doctor near me" |
| Automated rescheduling | Patients must call to reschedule | Patients self-reschedule 24/7, reducing no-shows |
| Automated waitlist | Manual process | Fills cancellations automatically from waitlist |
| Brand experience | Generic athena interface | 100% Southern West Virginia Health System branded |
| Rural access optimization | No location-based intelligence | Help patients find the nearest available appointment |
| athenahealth integration |
Native but limited functionality | Deep bidirectional sync, top-rated marketplace vendor |
| Review generation | Not available | Built-in review capture post-appointment |
| Support model | Generic athena support | Dedicated 1:1 US-based account manager who knows your workflows |
Expand access to care across
Southern West Virginia
—without expanding your staff
Multi-practice
brand management
Location-specific
configuration
Role-based
access control
Custom reporting
and analytics
Cross-location
availability search
Respect external
scheduling rules
Create patient
cases at booking
Let's talk about what's possible for
Southern West Virginia Health System
Set up a 30-min consultation with Madeleine Mullaney — who can talk with you about how NextPatient integrates with your athenahealth setup across all 15+ locations.
