Challenges |
|
 |
High no-show rate impacts revenue and patient access |
|
No patient self-scheduling—every booking requires a phone call |
|
High call volume to schedule, reschedule, and cancel |
|
No two-way texting with current reminder system |
|
No bandwidth to manage a waitlist manually |
|
Cancellations require manual athena cleanup + phone call for reason |
Smart scheduling built for
HealthStar Physicians of Hot Springs
Reduce no-shows, eliminate scheduling calls, and give your front desk time back—with a purpose-built platform for family medicine.
Why practices like
HealthStar Physicians of Hot Springs are moving beyond legacy scheduling solutions
|
High no-show rates drain revenue and capacity Without automated reminders, two-way texting, and easy rescheduling options, patients slip through the cracks—leaving slots empty that could serve other families. |
|
No time for waitlist management Your front desk knows a waitlist would help fill cancellations, but there's simply no bandwidth to manage it manually. Slots go unfilled while patients wait weeks for appointments. |
|
Phone lines overwhelmed with scheduling calls Every appointment—new, reschedule, or cancellation—requires a phone call. Your staff spends hours on calls that patients would rather handle themselves online. |
|
One-way reminders don't cut it Patients can't respond to your current reminders. Without two-way texting, they have to call to confirm, cancel, or reschedule—adding to your call volume. |
|
Staff calling patients before automated messages go out When your team has to manually call patients ahead of broadcast reminders, you're paying for automation you can't actually use. |
|
Cancellations require manual cleanup and phone calls When a patient cancels, staff must manually remove the appointment from athena AND call to ask why. That's double the work for every single cancellation. |
Purpose-built for athenahealth.
Designed for growing networks.
Top-rated solution
on athenahealth
Marketplace
6,000+ providers
trust NextPatient
30% average
reduction in
phone volume
88% of customers see
results immediately
(KLAS Research)
15-day typical
implementation
Fully certified by
athenahealth
NextPatient preserves all of your practice's existing athenahealth workflows, templates, and rules—while adding a modern, branded patient experience.
|
|
 |
Interactive reminders with two-way texting reduce no-shows dramatically |
|
24/7 patient self-scheduling from any device—no phone call required |
|
30% reduction in scheduling calls frees your front desk for patient care |
|
Patients confirm, cancel, or reschedule via text—no callbacks needed |
|
Automated waitlist fills cancellations instantly—zero manual effort |
|
Automated cancellation flow captures reason and syncs to athena—no manual cleanup |
.png?width=134&height=25&name=NextPatient_Logo_RGB_Charcoal%20(2).png){kind=logo}
Solution
NextPatient goes beyond basic
scheduling and automates HealthStar Physicians of Hot Springs':
See how similar practices
transformed their patient experience
Featured Case Study
Complete Health Partners
|
95% of appointments booked online |
|
1% no-show rate (down from industry average of 5-7%) |
|
33+ staff hours saved weekly |
|
4.9-star Google rating from 3,700+ reviews |
When it comes to choosing a solution, it's all about the results.
I've never seen anyone do it quite as well as NextPatient.
Nathan Clark
Complete Health Partners
Scheduling should work for your team—not against it
Factor |
Current State |
.png?width=160&height=33&name=NextPatient_Logo_RGB_Charcoal%20(2).png){kind=logo} |
| Patient self-scheduling | Not available—all bookings require phone calls | 24/7 online booking from any device |
| Waitlist management | No time to manage manually | Automated waitlist fills cancellations instantly |
| Two-way texting | Not available with current reminders | Patients confirm, cancel, or reschedule via text |
| Appointment reminders | Staff calls patients before broadcasts go out | Smart, automated reminders—no staff calls needed |
| Cancellation handling | Manual removal from athena + phone call for reason | Automated cancellation flow captures reason & offers rebooking |
| No-show rate | High—limited tools to prevent | Reduced with reminders, waitlist, and easy rescheduling |
| Call volume | High—schedule, reschedule, cancel all require calls | 30% reduction in scheduling calls |
| athenahealth integration | Native but limited functionality | Deep bidirectional sync, top-rated marketplace vendor |
| Brand experience | Generic athena interface | 100% HealthStar Physicians branded |
| Support model | Generic athena support | Dedicated 1:1 US-based account manager who knows your workflows |
Give your front desk the tools to do more—without adding headcount
Multi-practice
brand management
Location-specific
configuration
Role-based
access control
Custom reporting
and analytics
Cross-location
availability search
Respect external
scheduling rules
Create patient
cases at booking
Let's talk about what's possible for
HealthStar Physicians of Hot Springs
Set up a 30-min consultation with Patrick Riley — who can talk with you about how NextPatient integrates with your athenahealth setup across all 6 locations and 50+ providers.
