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Case study

Mental Health

Northwest Psychiatry

Northwest Psychiatry captures 78% new patients through NextPatient’s self-scheduling.

 

Results after 6 months

78%

of appointments booked online are for new patients

49%

of referrals convert to booked patients

29%

of appointments
booked online are made after hours

3%

no-show rate for appointments booked online

Instead of playing phone tag, NextPatient streamlines the scheduling process for patients, referring providers, and our staff.

Northwest Psychiatry_Dr Arvinder Walia
Dr Arvinder Walia, Founder

Northwest Psychiatry

Meet the practice

location Austin, TX
providers 3 providers

 

EHR: athenahealth

Challenges

close grey lite

No online scheduling
The practice wanted a streamlined self-scheduling solution to give patients convenience and cut down on phone calls for front office staff. maxed out front office staff.

close grey lite Patient acquisition hindered by phone tag
Scheduling new and referred patients was plagued by missed calls and voicemails.
close grey lite Loss of revenue and time due to no-shows
Without the ability to capture a card on file, the practice found that patients would no-show appointments instead of canceling.

 

Solutions

NextPatient’s integration with athenahealth streamlines scheduling for new, existing, and referred patients, reducing inefficient phone tag for front office staff, converting more referrals into booked patients, and driving down no-shows.

check_hubspot_v2 Self-scheduling empowers patients to book on their own time and diverts scheduling-related phone calls for front office staff
check_hubspot_v2 A referral management system allows patients to self-schedule, sends automated reminders to patients who haven’t booked, and allows staff to easily track referred patients
check_hubspot_v2 The ability to capture a card on file at the time of booking allows the practice to enforce a payment policy, deterring no-shows, protecting providers’ time, and minimizing lost revenue 
 
 
 

Ready to see how your practice can grow with NextPatient?