First 90 days with NextPatient:
1.2% no-show rate, 10+ daily reviews, and 44% after-hours bookings.
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2 locations |
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11 providers |
EHR: ModMed
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High call volume and overwhelmed staff 3,000-5,000 inbound calls each month inundated the call center, requiring support from front office staff and pulling them away from in-office patients. |
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450 monthly appointment requests Staff spent hours chasing down patients who submitted forms on the website requesting appointments to get them on the schedule. |
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Limited scheduling customization The previous solution could not support scheduling rules specific to individual providers, insurance type, or visit reason, which compromised scheduling accuracy and providers’ trust in the system. |
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Weak online reputation despite quality care Relying solely on patients’ own motivation to leave reviews, the practice’s online reputation suffered — its newer location received only one review in its first year open. |
With 3,000–5,000 calls flooding the front desk each month — and three new providers joining the team — Nirschl Orthopaedic Center needed to open a new door for patients without sacrificing the scheduling precision its providers demanded. NextPatient's real-time integration with ModMed gave the practice both: a patient-facing experience that works on the patient's schedule and provider-specific rules that keep the right patients on the right calendars.
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Self-scheduling that works around the clock Patients book directly from the website — including nights, weekends, and holidays — absorbing demand that previously overwhelmed a 3–4 person call center and eliminating 450 monthly appointment requests that required manual follow-up. |
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Scheduling rules providers actually trust Granular configuration by provider, visit reason, and insurance type means a hand/wrist patient only sees Dr. Root's availability and workers' comp cases get routed to the call center — so providers stay in control of who lands on their schedule. |
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Automated review requests that compound over time Timed text messages sent two hours post-visit turn routine appointments into Google reviews, building the online reputation that drives patients to the website in the first place. |
