Luna Dermatology eliminated manual waitlist management and fills schedule gaps automatically.
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3 locations + telehealth |
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7 providers |
EHR: ModMed
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Low volume of self-scheduled appointments. Difficulty navigating the practice’s previous solution deterred patients from self-scheduling, driving up inbound call volume. |
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No appointment self-management. To cancel or reschedule an appointment, patients had to call or make a request through the previous solution, creating manual work for staff. |
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Manual waitlist management. With providers booked months out, staff were burdened with manually tracking and calling the waitlist to fill last-minute openings. |
As a small, multi-location practice with in-demand providers, Luna Dermatology relies on NextPatient’s integration with ModMed to optimize provider schedules, empower patients, and streamline front office workflows.
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Self-scheduling empowers patients to book on their own time and diverts scheduling-related phone calls for front office staff. |
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Patients confirm, cancel, and reschedule appointments without phone calls or staff intervention. |
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Automated waitlist management keeps provider schedules full without any phone tag. |
