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Case study

Dermatology

Geria Dermatology

Geria Dermatology left NextPatient for a 'bundled' solution. Here's why they came back.

 

Results after 2 months

45%

of appointments booked online are made after hours

37%

of appointments booked online are new patients

3.7%

no-show rate for appointments booked online vs. 12-31% industry average

3x

more Google reviews each month than with previous solution

4.9★

Google rating with 1,200+ reviews

The reputation management is unmatched. There is no other software like it. One Friday, I'm relaxing on my couch after hours, and I see that we got seven Google reviews at one location and four at the other.

I really don't know how you guys do it, but it's magical.

Geria Dermatology_Melissa DelFino
Melissa DelFino, Practice Manager

Geria Dermatology

Meet the practice

location 2 locations
providers 6 providers

 

EHR: Modmed

Challenges

close grey lite Inaccurate patient self-scheduling. 
Limited customization led to patients booking wrong appointment types, and alphabetical provider listings made it difficult to drive volume to the newer location. 
close grey lite Declining Google reviews.
With review requests sent 5-12 hours after checkout, patients had moved on — and response rates dropped.
close grey lite Skyrocketing no-show rate.
Without the ability to collect cards on file or deposits at the time of booking, the practice found it difficult to enforce a payment policy, which meant they were hemorrhaging money.
close grey lite Ineffective reminders.
Viewing reminders required patients to log in, driving 35-40% of the practice’s call volume for patients wanting to reschedule.

 

Solutions

As a small private practice with both an established and new location, Geria Dermatology relies on NextPatient’s integration with ModMed to drive patient engagement and keep provider schedules full. After another vendor overpromised and underdelivered, the practice returned to NextPatient to rebuild momentum.

check_hubspot_v2 Customizable visit reasons eliminate booking confusion; "find first available" keeps provider schedules full
check_hubspot_v2 Review requests triggered at checkout — not hours later — capture patients when they're most likely to respond
check_hubspot_v2 Collecting cards on file at booking protects provider time and practice revenue
check_hubspot_v2 Interactive reminders empower patients to confirm, cancel, and reschedule appointments — no phone call or login required
 
 
 

Ready to see how your practice can grow with NextPatient?