Solutions
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Online self-scheduling replaced the request form Patients book directly against a real-time read of the Nextech schedule — no callback, no phone tag. |
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Reminders now run through one connected system Instead of separate messages firing from multiple disconnected systems, reminders come from a single source — and it shows up in the numbers: just 2.2% of online-booked appointments result in a no-show. |
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Open slots fill themselves Real-time schedule reads mean waitlisted patients are notified of openings automatically, resulting in 325 waitlist offers a month with zero phone calls from staff— closing exactly the kind of gap that used to leave half of last-minute openings unfilled. |
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Automated post-visit surveys sends results to providers in a daily stream of reviews Patients now get a review request after their visit is marked complete in Nextech, and NextPatient sends the results to providers in a daily email report, keeping the wins visible to the team. |