Case study

Challenges

One-size-fits-all software falls short

As a direct primary care clinic and 24/7 urgent care center, Exemplar Careserves both member and non-member patients, balancing scheduled, walk-in, and telehealth appointments.

With member-based services, delivering an exceptional patient experience is a top priority that requires innovative patient engagement solutions.

Facing high call volumes, Exemplar Care's previous vendor lacked the level of customization needed to support the practice’s unique setup and free front office staff from busywork.

Solutions

Modern, customizable technology

Starting with four providers across two locations, NextPatient’s tailored solution seamlessly integrated with athenahealth to support Exemplar Care’s highest quality care.

Top features the practice relies on include:

Patient self-scheduling and appointment management
Urgent care online queuing
Interactive reminders
Digital check-in
Automated post-visit reviews

Results

Premium patient experience, scalable success

Exemplar Care has expanded to 14 providers across 11 locations and counting, delivering an exceptional experience for every patient while empowering staff to focus on higher value work.

Patients self-schedule, confirm, cancel, and reschedule without phone calls or staff intervention

Waiting room time is reduced for 1.6K+ urgent care patients who reserve a spot in line before they arrive every month

Impressed patients consistently leave online reviews at an industry-leading survey response rate

Primary Care

Hy-Vee Health Exemplar Care

25%

40%

4%

4.9

Meet the practice

Challenges

Solutions

Results

Ready to see how your practice can grow with NextPatient?