NextPatient has a new look

Skip to main content
Contact
Log in
Schedule a demo

Case study

Primary Care

Hy-Vee Health Exemplar Care

Membership-based Hy-Vee Health Exemplar Care delivers an exceptional patient experience with NextPatient.

 

Exemplar Care_Logo_Stacked_V2

At a glance

30%

of appts are booked by new patients

46%

of appts booked online are made after hours

4%

no-show rate

4.9

average Google rating with a 22% survey response rate

From the ability to tailor the software to fit our member-first model to the unmatched customer support, NextPatient checks every box.

Exemplar Care_Jacqueline Robson
Jacqueline Robson, VP of Member Services

Hy-Vee Health Exemplar Care

exemplar care photo

Meet the practice

location 11 locations
providers 14 providers

 

EHR: athenahealth

Challenges

One-size-fits-all software falls short

As a direct primary care clinic and 24/7 urgent care center, this healthcare organization serves both member and non-member patients, balancing scheduled, walk-in, and telehealth appointments.

With member-based services, delivering an exceptional patient experience is a top priority that requires innovative patient engagement solutions.

Facing high call volumes, their previous vendor lacked the level of customization needed to support the practice’s unique setup and free front office staff from busywork.

 

Solutions

Modern, customizable technology
 
Starting with four providers across two locations, NextPatient’s tailored solution seamlessly integrated with athenahealth to support Exemplar Care’s highest quality care.
 

Top features the practice relies on include:

  • Scheduling widgets customized to the practice’s unique needs
  • Urgent care online queuing
  • Interactive reminders and appointment self-management
  • Digital check-in
  • Automated post-visit surveys
 

Results

Premium patient experience, scalable success

The healthcare organization has expanded to 14 providers across 11 locations and counting, delivering an exceptional experience for every patient while empowering staff to focus on higher value work.

  • Patient self-scheduling, plus the ability to confirm, cancel, and reschedule, without phone calls or staff intervention
  • Reduced waiting room time for 1.6K+ average monthly urgent care patients who reserve a spot in line before they arrive
  • Impressed patients = consistent online reviews with an industry-leading survey response rate
View all case studies

Ready to see how your practice can grow with NextPatient?

Schedule a demo