Case Study | Dermatology Partners | NextPatient

Results after 6 months

2x

increase in appointments booked online

63%

of appointments booked online are for new patients

34%

of appointments booked online are made after hours

3%

appointment no-show rate

Challenges

	Online scheduling limited to just 5% of total booking volume The previous scheduling solution didn’t immediately link patients to provider schedules and required too many clicks to see availability, compromising the patient experience and resulting in a low conversion rate.
	2,000 unfilled appointments each month The inability to account for complex provider scheduling preferences, like some providers wanting to be double-booked, left thousands of appointments unfilled each month and an estimated $3M+ loss in annual revenue.
	Countless scheduling-related phone calls Call center and front office staff were overwhelmed with inbound phone calls and callbacks, resulting in long hold times and inconvenient phone tag for patients.

Solutions

NextPatient’s real-time, two-way integration with AdvancedMD helps Dermatology Partners streamline the online booking process for both patients and staff and keeps provider schedules full.

	Patients book in just three clicks with the ability to search by first available, preferred provider, or nearest location
	NextPatient accommodates complex provider scheduling preferences, including those who want to double book
	24/7/365 access to scheduling availability gets patients booked faster and diverts calls for staff