Case study

Challenge

"Untenable" call volume and a frustrating patient experience

As a multi-specialty practice, Complete Health Partners cares for patients seeking urgent care, primary care, and sports medicine.

With no online scheduling, front office staff were overwhelmed with phone calls, while also managing check-in and consent forms that patients completed once they arrived.

"The phones just became completely untenable for scheduling," said Nathan Clark, Operations Specialist, "so we needed something that would allow patients to self-schedule online and free up the front desk."

Solutions

Software that empowers patients

NextPatient seamlessly integrated with Complete Health Partners' existing athenahealth set up to reduce duplicate data entry for staff, unify patient records, and automate all its scheduling needs.
Top features the practice relies on include:

Patient self-scheduling and appointment management
Urgent care online queuing
Interactive reminders
Automated waitlist management
Digital check-in
Automated post-visit reviews

Win-win for patients and staff

With NextPatient, Complete Health Partners delivers a streamlined, convenient experience for the hundreds of patients they see each week, while simultaneously reclaiming valuable staff time.

Hundreds of appointments booked without staff intervention

Appointment reminders that drive confirmations and dramatically reduce no-shows

Registration handled digitally ahead of time for faster patient throughput

Multi-specialty

Complete Health Partners

95%

33+hrs

1%

4.9

Meet the practice

Challenge

Solutions

Win-win for patients and staff

Ready to see how your practice can grow with NextPatient?

	2 locations
	12 providers