NextPatient has a new look

Skip to main content
Contact
Log in
Schedule a demo

Case study

Health system

Community Care of West Virginia

FQHC cuts wait time by 18 days and triples patient engagement in 90 days.

 

Community Care of West Virginia_Logo_Stacked

At a glance

46%

of appointments booked online are made after hours

39%

of waitlist gets earlier appointments and seen an average of 18 days sooner

3.9%

no-show rate for appointments booked online

3x

more appointment confirmations than with previous solution

We chose NextPatient because of the product’s depth and integration with—and the team’s knowledge of—athenahealth.

Community Care of West Virginia_Kelsey Regan
Kelsey Regan

Community Care of West Virginia

Flatwoods-Pharmacy-Interior-optimized

Meet the practice

location 20+ locations
providers 100 providers

 

EHR: athenahealth

Challenge

  • High call volume
  • Low patient adoption of previous scheduling solution
  • No ability for patients to self-cancel or reschedule
  • Long wait times for hundreds of patients across multiple specialties
  • Manual waitlist management

 

Solutions

  • Patient self-scheduling and appointment management
  • Interactive reminders
  • Automated waitlist management

Empowering patients, freeing up staff

CCWV chose NextPatient for its ability to automate workflows and manage the level of customization required for complex community care. Patients are empowered to self-manage appointments, reducing call volume for staff who can focus on higher value care.

  • Patients self-schedule, confirm, cancel, and reschedule without phone calls or staff intervention
  • Waitlisted patients secure earlier appointments in just three clicks
View all case studies

Ready to see how your practice can grow with NextPatient?

Schedule a demo