Arizona’s premier urology center keeps front offices operating smoothly with patient self-scheduling.
Arizona Urology is a premier medical clinic that provides the Valley with first-rate, patient-centered, and comprehensive urological health care. The practice has three clinics, conveniently located in Goodyear, Glendale, and Gilbert, Arizona.
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4 locations |
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4 providers |
EHR: athenahealth
600 inbound phone calls each day
Front office staff were overwhelmed with phone calls, and the practice wanted to give patients a way to self-schedule appointments.
A scheduling solution that lacked real-time booking
The previous scheduling technology only supported a one-way integration with athenahealth, which showed patients availability but did not sync booked appointments with the PM system, creating more work and phone calls for staff.
Front office staff engagement and retention
Facing a competitive job market, Arizona Urology needed to alleviate excessive administrative burden and phone calls to keep staff satisfied and engaged.
NextPatient’s real-time, two-way integration with athenahealth helps Arizona Urology reduce scheduling-related phone calls for both patients and staff.
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Patients self-schedule and manage their appointment at anytime, from anywhere, if needed |
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Patients book in real-time with NextPatient, receiving immediate confirmation and custom smart reminders |
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The practice promotes self-scheduling on their website, in their phone greeting, and at checkout to help divert calls for staff |
