In a conversation about… |
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This is the relevant update |
| Local SEO, Google Business Profile, conversion on branded search |
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Reserve with Google |
| Slot utilization, the ROI of new patient acquisition |
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The Waitlist upgrade |
| Patient experience benchmarks, reviews, NPS |
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Secure texting |
| Front desk efficiency or staff burnout |
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Message templates |
2026 Product updates
Q1 updates for agency partners
Four recent NextPatient updates that fit into the work you're already doing for your practice clients — starting with Reserve with Google.
Reserve with Google
Booked from the search result, 24/7
Patients search. They see availability. They book. No phone call, no interruption, no missed opportunity. It's wired into Google Business Profile so the "Book online" button shows on the local pack and the Maps result. Every hour the practice is closed is still an opportunity to fill — Reserve with Google captures those bookings 24/7 from the search result.
For agencies managing GBP and local SEO, this is a meaningful conversion lift on traffic you're already driving. Worth a slide in your next QBR.
Smarter Waitlist
Fill every slot
before it costs you
The upgraded Waitlist checks for openings more frequently throughout the day and prioritizes the patients most likely to accept — typically those most recently added. Same feature. Significantly smarter.
The operational counterpart to whatever lead gen work you're running — no point driving more bookings if 15% of slots are empty from no-shows.
Secure texting
HIPAA-compliant,
no extra app required
Patients get a secure link. The practice gets peace of mind. Two-factor authentication keeps every message protected — without asking anyone to download anything.
Text-first communication is one of the highest impact NPS levers in specialty practice — useful framing for any client benchmarking patient experience.
Message templates
The right message,
every time
Stop writing the same texts from scratch. Pre-built templates keep the team consistent and patients informed — from appointment reminders to surgery approval and pre-op instructions.
Less a marketing point, more a "your client will thank you for telling them" point. Office managers love templates more than any feature we ship.
Coming soon
A new look is coming — and your patients will notice
We're redesigning the patient-facing experience from the ground up. Cleaner, faster, and built around how patients expect to book appointments.
Partner preview available — let us know if it'd help your roadmap conversations with clients.
A discount you can put in your proposals
When you refer a client and they sign with NextPatient, we waive their implementation fee — a meaningful number depending on practice size. You can put it directly in your proposal: "I can get setup fees waived through our NextPatient partnership." No commission, no kickback — it's a customer-facing discount that stays clean for partners who care about objectivity.