Voice AI • Call recordings

Don't take our word for it.
Listen to the calls.

Each recording is an animated transcript of a NextPatient Voice AI call — what the patient said, what the agent said back, and every lookup it made in the practice’s EHR along the way. Pick a call type and press play.

Listen to the calls

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The recordings

Pick a call. Press play.

The calls your front desk takes all day, handled on the same scheduling rules you already set in NextPatient.

NextPatient Voice AIHealth Partners

Hi, I'm calling to cancel my appointment.

May I please have your first name?

API/voice-api/v1/7134/patient-find

Would you like to reschedule this visit to a new time instead of canceling it?

Sure. How about the following Friday?

2:01

Existing patientReschedule

Moves a Friday visit to the following week

Caller asks to cancel. The agent verifies them, offers to reschedule instead, and books an 8:45 AM slot that is actually open.

Rescheduled by AI

NextPatient Voice AIHealth Partners

Thank you for calling. I'm Alex, a virtual assistant. How can I help you today?

I need to schedule an appointment.

Have you been seen at our practice before?

No.

API/voice-api/v1/7134/reasons

2:43

New patientNew appointment

Books a first visit for a new patient

Collects the new patient’s details, matches the right visit type and provider, and books from live availability.

Booked by AI

Your specialty

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What to listen for

The grey lines are the point

Those API rows in each transcript are the agent reading and writing your practice management system in real time — the same schedule your front desk is looking at.

01

It confirms who’s calling first

First name, last name spelled back, date of birth confirmed — then it finds the patient and their upcoming appointments.

02

It offers only real openings

Ask for 3 PM when there’s nothing at 3 PM and it says so, then reads back the times that are actually open.

03

Your rules still hold

Reschedule windows, cancellation options and visit types come from the configuration you already have. Nothing to set up twice.

no-show rate

of appointments booked after hours at

Don't take our word for it.
Listen to the calls.

Pick a call. Press play.