Frequently asked questions

What is NextPatient?

NextPatient is a patient engagement platform for independent medical practices. It provides online self-scheduling, an automated waitlist, appointment reminders, two-way texting, digital check-in, payments and recalls — all integrated with the practice's existing EHR. Voice and chat AI are being built into the same platform.

Who is NextPatient for?

NextPatient is built for multi-location specialty practices — dermatology, ophthalmology, plastic surgery, orthopedics, urology, gastroenterology, OBGYN, otolaryngology, allergy, podiatry, pain management, and urgent care. Most practices using it have between 7 and 25 providers, though it runs at groups from a single office up to more than 300 providers.

Which EHRs does NextPatient integrate with?

NextPatient has bi-directional integrations with AdvancedMD, athenahealth, DrChrono, ModMed, Nextech, NextGen, and Veradigm. The integration reads your appointment templates and live availability and writes booked appointments straight back into your system, so your staff keeps working in the EHR they already use rather than learning a second one.

How much does NextPatient cost?

NextPatient is priced per provider, per month, as a flat monthly subscription — the price doesn't change with how many appointments get booked. For some specialties, including urgent care, pricing can be per location instead.

How long does implementation take?

Implementation takes three to four weeks from signing to go-live, and smaller practices are often live in 10 business days. Your team's part is two or three meetings: your dedicated account manager gathers your scheduling requirements, builds the configuration, and confirms it with you before anything goes live.

Does NextPatient have voice AI?

Yes, NextPatient has voice AI and chat AI is coming soon. Voice AI runs on the same scheduling rules that already govern your online booking, so there's no second configuration to maintain — which is the main difference between NextPatient and a standalone voice AI vendor, whose agent has to rebuild your rules inside its own system.

How does NextPatient approach customer support?

Every NextPatient practice gets a dedicated, regionally based Customer Success Manager who knows your practice, your EHR setup, and your team. There's no ticketing queue and no offshore call center: our entire team is based in the U.S., and when you need help, you go straight to a person who already understands your account. That means faster answers, training tailored to how your practice actually runs, and a partner who stays with you long after go-live.