NextPatient has a new look

Skip to main content

Case study

Gastroenterology

OC GastroCare

Orange County gastroenterology practice improves patient communication, clinical
outcomes with NextPatient.

 

Results after 1 year

87%

of all patients receive reminders and custom prep instructions

65%

of appointments booked online are for new patients

4.8

average Google rating with 650+ combined reviews

50+

new Google reviews on average each month

NextPatient has made us more efficient, improved our online presence, and enables better communication with patients, which allows them to have a better experience. And that’s what we want: to serve patients well.

OC Gastrocare_Dr Jason Yip
Dr. Jason Yip, Managing Partner

OC GastroCare

Meet the practice

OC GastroCare's goal is to provide caring, competent and clearly explained medical advice to patients. They strive to help patients achieve their best gastrointestinal health. They provide this in their technologically advanced office and surrounding local hospitals.

location 2 locations
providers 7 providers
health 5 surgery centers and hospitals

EHR: DrChrono

Challenges

A lack of modern tools for patient communication
Noticing the prevalence of two-way texting with their own personal doctors’ offices, OC GastroCare wanted to offer the same ease of communication to their own patients. The practice was also unable to customize appointment reminders and relied on their front office staff to request post-visit surveys and reviews.

Online scheduling and check-in required extra work for both patients and front office staff
The previous scheduling solution lacked a two-way integration with OC GastroCare’s EHR DrChrono, which required staff to
manually add patients who booked online to the schedule. Plus, the practice couldn’t use its own forms for digital check-in
and consent, creating confusion for patients and adding to administrative burden for staff.

 

Solutions

NextPatient's seamless integration with DrChrono and comprehensive patient communication tools enhance OC GastroCare's patient selfscheduling and digital check-in, elevating their overall approach to patient engagement.

check_hubspot_v2 The practice can more easily communicate with patients via text, reducing phone calls, and automatically request post-visit feedback
check_hubspot_v2 The ability to send custom reminders allows patients to better prep for procedures like colonoscopies, which OC GastroCare attributes to better clinical outcomes
check_hubspot_v2 Patient self-scheduling requires no oversight from front office staff since appointments are automatically synced with DrChrono
 
 
 
 

Ready to see how your practice can grow with NextPatient?