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Case study

Medspa

LUX ~ A Medical Spa

LUX ~ A Medical Spa increased
new patient acquisition by 
17% year over year.

 

LUX A Medical Spa_Logo_Stacked_V3

Results

24%

of online appointments booked by new patients

40%

of online appointments booked after hours

200+

new Google reviews with a 4.95 rating

When it comes to office efficiency, yes, patients can submit request forms after hours, but office staff are still required to manage those leads. NextPatient removes the middleman so patients can self-schedule and the staff has more bandwidth to provide a great patient experience when answering inbound calls.

LUX A Medical Spa_Jasmine L Alderson
Jasmine L. Alderson, Spa Director

LUX ~ A Medical Spa

LUX A Medical Spa_About

Meet the practice

LUX ~ A Medical Spa is the top choice for medical aesthetics and body enrichment services in South Carolina, delivering the latest noninvasive cosmetic treatments.

location 2 locations
providers 11 providers

 

EHR: Nextech

Challenges

LUX relied on phone calls, request forms, and an existing online scheduling solution that created extra work for office staff and compromised the patient experience.

close grey lite Request forms gave patients after-hours access but required staff intervention to complete the booking process
close grey lite The existing online scheduler offered reminders but lacked a high level of customization
close grey lite The existing online scheduler didn't offer granular control to manage detailed scheduling templates
close grey lite LUX has always succeeded at collecting reviews, though previous solutions required manually sending requests

 

Solutions

New patient appointments are up 17% year over year. The front office now runs more efficiently since it has fewer request forms to triage, and happy patients are leaving more Google reviews than ever before.

check_hubspot_v2 Patients have the instant gratification of booking with direct 24/7 access to scheduling availability
check_hubspot_v2 Fully custom reminders prep patients with pre and post-visit care instructions and alert them to updates like pricing changes
check_hubspot_v2 NextPatient ensures procedures that require equipment aren’t double-booked
check_hubspot_v2 Post-visit review requests are sent automatically with daily reports that keep owners and providers informed.
 
 
 
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