This practice left NextPatient for a 'bundled' solution. Here's why they came back.
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2 locations |
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6 providers |
EHR: ModMed
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Inaccurate patient self-scheduling. Limited customization led to patients booking wrong appointment types, and alphabetical provider listings made it difficult to drive volume to the newer location. |
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Declining Google reviews. With review requests sent 5-12 hours after checkout, patients had moved on — and response rates dropped. |
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Skyrocketing no-show rate. Without the ability to collect cards on file or deposits at the time of booking, the practice found it difficult to enforce a payment policy, which meant they were hemorrhaging money. |
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Ineffective reminders. Viewing reminders required patients to log in, driving 35-40% of the practice’s call volume for patients wanting to reschedule. |
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Customizable visit reasons eliminate booking confusion; "find first available" keeps provider schedules full |
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Review requests triggered at checkout — not hours later — capture patients when they're most likely to respond |
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Collecting cards on file at booking protects provider time and practice revenue |
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Interactive reminders empower patients to confirm, cancel, and reschedule appointments — no phone call or login required |
