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Case study

Ophthalmology

Eye Surgical Associates

See how Eye Surgical Associates seamlessly schedules referrals online for a modern patient experience.

 

Results after 3 years

891

Referral appointments
booked online in 2021

1,974

Referral appointments
booked online in 2022

2,313

Referral appointments
booked online in 2023

Meet the practice

Eye Surgical Associates has a long history of expertly serving patients and referring doctors for adult and pediatric medical and surgical eye care.

location 1 location
providers 12 providers

EHR: Nextech

Challenges

Faxes and phone calls to schedule referral appointments inundated front office staff and compromised patient experience.

close grey lite Patient left referring provider visit without a specialist appointment
close grey lite Patients had to wait on a phone call to set up a specialist appointment
close grey lite Front office staff couldn’t keep up with large number of referral faxes and phone calls

 

 

Solutions

Partnering with NextPatient, referring providers can now book appointments with Eye Surgical Associates online, drastically improving efficiency for front office staff and giving patients the instant satisfaction of a confirmed specialist appointment.

check_hubspot_v2 Patients leave referring provider visit with a specialist appointment and email confirmation
check_hubspot_v2 Reduced outbound calls and phone tag for front office staff and patients
check_hubspot_v2 Drastic decrease in referral faxes for front office staff
 

Ready to see how your practice can grow with NextPatient?