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Case study

Ophthalmology

Eye Surgical Associates

See how Eye Surgical Associates seamlessly schedules referrals online for a modern patient experience.

 

Results

2 k+

average referral appts booked annually

1.5 %

no-show rate for referral 
appts booked online

4.9

Google rating with 4,500+ reviews

28 days

on average waitlist patients move up

Meet the practice

Eye Surgical Associates has a long history of expertly serving patients and referring doctors for adult and pediatric medical and surgical eye care.

location 3 locations
providers 12 providers

EHR: Nextech

Challenges

Faxes and phone calls to schedule referral appointments inundated front office staff and compromised patient experience.

close grey lite Patient left referring provider visit without a specialist appointment
close grey lite Patients had to wait on a phone call to set up a specialist appointment
close grey lite Front office staff couldn’t keep up with large number of referral faxes and phone calls

 

 

Solutions

Partnering with NextPatient, referring providers can now book appointments with Eye Surgical Associates online, drastically improving efficiency for front office staff and giving patients the instant satisfaction of a confirmed specialist appointment.

check_hubspot_v2 Patients leave referring provider visit with a specialist appointment and email confirmation
check_hubspot_v2 Reduced outbound calls and phone tag for front office staff and patients
check_hubspot_v2 Drastic decrease in referral faxes for front office staff
 

Published on July 8, 2025

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