Patient intake, rescheduling no-shows, and payment collection — all necessary parts of medical practice operations and the patient experience, and all induce a collective ugh. Whether you’re staff or patients, few aspects of delivering or receiving care are more inconvenient than shuffling through repetitive paperwork, picking up the phone to reschedule an appointment, or tracking down payments.

But instead of necessary evils, what if these tasks could be win-wins for your intake staff and your patients alike? With new front office automation tools from NextPatient, your front office can run smoother and collect payments easier.

New Features Planned For Release Q4 2023

📥 Advanced Intake

How does your staff currently gather patient intake information? Maybe you mail patients paper forms to complete in advance. Maybe patients are handed a clipboard of paperwork when they arrive. Maybe you provide an in-office tablet. 

If your intake process looks anything like the above, you probably also have flustered patients who forgot their completed paperwork at home; data entry errors caused by hurried staff; or an office that’s perpetually behind schedule because patients are delayed by submitting their information in person.

Instead, empower patients to complete the intake process when it’s convenient for them before their visit. With NextPatient, patients can: 

• Submit medical history
• Share a preferred pharmacy
• Provide demographics
• And more!

The patient experience you deliver will be better, the intake information will be more accurate and complete, and your staff will save countless hours of check-in time and tedious data entry.

🗓️ No-Show Rescheduler

Whether it’s traffic delays, sick kids, or flat tires, life happens and patients no-show. Occasional no-shows like these are expected, but chronic no-shows are problematic for your practice, resulting in lost revenue and compromising patient retention. But with NextPatient, missed appointments can be an opportunity for quality patient engagement. 

When an appointment status is updated to “no-show,” NextPatient allows practices to automatically nudge patients with a custom message and convenient link to reschedule their appointment. Instead of trying to catch patients with an ill-timed phone call while they’re dealing with life, patients can book a new appointment on their own time, even while your practice is closed, saving everyone from missed phone calls and callbacks and recapturing potentially lost revenue. 

💳 Securely capture patients’ card-on-file 

Ever feel like you’re front office staff are in a perpetual game of tag trying to chase down patient balances? It’s more (and often missed) phone calls, it’s mailed invoices, and it’s simply inconvenient.

In addition to well-written payment policies, software that captures credit card information before visits can help eliminate a lot of the huffing and puffing. NextPatient allows practices to collect and authorize patients’ preferred payment methods to:

• Simplify the checkout process
• Reduce payment friction
• Increase patient retention 
• Boost recurring revenue

Patients love the convenience, and front office staff love not having to ask for payment.

Want to be the first to implement these new features when they launch?