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Exclusive Free Trial Offer

Your schedule, filled.
Free through May 11.

NextPatient plugs directly into athenahealth to automate online scheduling, appointment reminders, and waitlist management — so your front desk can focus on patients already in the building.
Summit Medical_Hero_V2

See results from a fellow
Summit Medical Group practice

Dr. Vora's Kingston practice went live with NextPatient on Feb 9, 2026. By the end of the month, the numbers made the decision for themselves.

145

Digital visits booked

61%

New patients

$1,651

Revenue per provider / month

What you get

Four tools. Zero friction.

NextPatient connects directly to athenahealth — there's no new workflow to learn, no separate system to manage. It just works.

Patient self-scheduling

Patients book online 24/7. Appointments land directly in athena based on your existing schedule template — no double-booking, no manual entry.

  • Customize appointment types, providers, and locations shown
  • New and established patients both supported
  • Live booking link you can share anywhere
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Summit Medical Group_Tickler_V2
Custom reminders

Automated, personalized reminders reduce no-shows and put rescheduling in the patient's hands — not your front desk's.

  • Fasting reminders, pediatric prep, new patient instructions
  • Patients confirm, cancel, or reschedule on their own
  • 72 rescheduled appointments in the first five weeks alone = 6+ hours of staff time back
Tickler-based scheduling

NextPatient reads your athena ticklers and automatically reaches out to patients who need follow-up visits — before they fall through the cracks.

  • Customizable outreach messages in your voice
  • Patients schedule online without calling the office
  • Your recall list works itself
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feature_google reserve-1
Reserve with Google

Booked while you
were with a patient

Patients search. They see your availability. They book. No phone call, no interruption, no missed opportunity. Every hour your practice is closed is still an opportunity to improve slot utilization — capture those bookings 24/7 directly from Google Search.

Automated waitlist

When a cancellation opens up, NextPatient automatically notifies waitlisted patients and gets the slot filled — with zero staff intervention.

  • Matches on same provider, location, appointment type & duration
  • Patients opt in themselves
  • Last-minute cancellations become last-minute bookings
Feature_Waitlist

Summit Medical Group
practice results

Family Medicine

Dr. Vora - Kingston

In 30 days:
  • 111 bookings
  • 59 reschedules, 30 cancellations (saving 89 phone calls - over 7 hours of phone time)
  • Reminders sent for 1641 visits, 27.5% confirmation rate
  • 3.5% no show rate


Dr. Vora - Crossville

In 30 days:
  • 10 bookings
  • 7 reschedules, 8 cancellations
  • Reminders sent for 310 visits, 31.4% confirmation rate
  • 7.6% no show rate


Fort Sanders

In 22 days:
  • 39 bookings
  • 30 reschedules, 29 cancellations
  • Reminders sent for 1217 visits, 25.3% confirmation rate
  • 0.2% no show rate
  • 31 patients have joined the waitlist, 7 have moved to an earlier time (22.6%)
  • 95 ticklers sent to patients, 8 appointments booked through NP link


South Knoxville

In 22 days:
  • 11 bookings
  • 7 reschedules, 15 cancellations
  • Reminders sent for 483 visits, 23.4% confirmation rate
  • 2.2% no show rate
  • 24 patients have joined the waitlist, 5 have moved to an earlier time (20.8%)
  • 19 ticklers sent to patients, 2 appointments booked through NP link
Pediatrics

Goodlettsville Pediatrics

  • Went live on Wednesday, 3/18!
Express Clinics

Bearden Hill

In 30 days:
  • 415 visits booked online
  • 0.9% no show rate


Farragut

In 30 days:
  • 403 visits booked online
  • 0.9% no show rate


Fountain City

In 30 days:
  • 183 visits booked online
  • 1.7% no show rate


Powell

In 30 days:
  • 213 visits booked online
  • 1.2% no show rate
Sleep Services

Summit Sleep Services

In 22 days
  • 20 bookings
  • 62 reschedules, 72 cancellations
  • 2.3% no show rate
  • 1668 visits reminded, 38.8% confirmation rate
  • 2 patients have been added to the waitlist so far

Watch a Lunch & Learn Session

We hosted several 30-minute virtual Lunch & Learn sessions.

In these sessions, Sarah and Patrick from the NextPatient team walk you through the platform — online scheduling, automated reminders, waitlist management, and how it all works inside athenahealth. 

Tuesday, March 17
Wednesday, March 25
Thursday, April 2