Join 97+ Summit Medical Group providers filling their schedules with NextPatient, automatically
Patients book, confirm, reschedule, and grab last-minute openings on their own — every appointment lands directly in your athenahealth schedule. No new workflow, no new logins.
Patient self-scheduling
Patients book online 24/7. Appointments land directly in athena based on your existing schedule template — no double-booking, no manual entry.
- Customize appointment types, providers, and locations shown
- New and established patients both supported
- Live booking link you can share anywhere
Custom reminders
Automated, personalized reminders reduce no-shows and put rescheduling in the patient's hands — not your front desk's.
- Fasting reminders, pediatric prep, new patient instructions
- Patients confirm, cancel, or reschedule on their own
- 72 rescheduled appointments in the first five weeks alone = 6+ hours of staff time back
Tickler-based scheduling
NextPatient reads your athena ticklers and automatically reaches out to patients who need follow-up visits — before they fall through the cracks.
- Customizable outreach messages in your voice
- Patients schedule online without calling the office
- Your recall list works itself
Reserve with Google
Booked while you
were with a patient
Patients search. They see your availability. They book. No phone call, no interruption, no missed opportunity. Every hour your practice is closed is still an opportunity to improve slot utilization — capture those bookings 24/7 directly from Google Search.
Automated waitlist
When a cancellation opens up, NextPatient automatically notifies waitlisted patients and gets the slot filled — with zero staff intervention.
- Matches on same provider, location, appointment type & duration
- Patients opt in themselves
- Last-minute cancellations become last-minute bookings
Check out long-term success with other clients on athenahealth
You folks really thought this through. The Waitlist feature is a no-brainer! We depend on NextPatient so much, anything that is manual is destined to fail.
Nathan Clark
Complete Health Partners
With NextPatient, you’re set up to take your practice to the next level. They are a true technology partner where you can build a bond and feel valued because your customer success manager truly listens and gives expert advice, which has made all the difference for us.
Haley Jo David, Practice Administrator
Adams County Regional Medical Center
Summit Medical Group
practice results
Family Medicine
Dr. Vora - Kingston
In 90 days with 5 providers:
Dr. Vora - Crossville
In 30 days:- 10 bookings
- 7 reschedules, 8 cancellations
- Reminders sent for 310 visits, 31.4% confirmation rate
- 7.6% no show rate
Fort Sanders
In 90 days:- 344 total appointments booked online
- 40 estimated staff hours saved
- 36 returning patient appointments
- 86 new patient appointments
- 143 rescheduled appointments
- 32 booked tickler appointments
- 45 appointments rescheduled via waitlist
South Knoxville
In 90 days:- 130 total appointments booked online
- 15 estimated staff hours saved
- 8 returning patient appointments
- 35 new patient appointments
- 53 rescheduled appointments
- 7 booked tickler appointments
- 27 appointments rescheduled via waitlist
Express Clinics
Bearden Hill
In 30 days:- 415 visits booked online
- 0.9% no show rate
Farragut
In 30 days:- 403 visits booked online
- 0.9% no show rate
Fountain City
In 30 days:- 183 visits booked online
- 1.7% no show rate
Powell
In 30 days:- 213 visits booked online
- 1.2% no show rate
Sleep Services
Summit Sleep Services
In 90 days:- 386 total appointments booked online
- 45 estimated staff hours saved
- 27 returning patient appointments
- 81 new patient appointments
- 278 rescheduled appointments
Watch a Lunch & Learn Session
We hosted several 30-minute virtual Lunch & Learn sessions.
In these sessions, Sarah and Patrick from the NextPatient team walk you through the platform — online scheduling, automated reminders, waitlist management, and how it all works inside athenahealth.
